A platform for monitoring Rider and Driver market performance across 100 cities.

Product: Rider & Driver App Experience

The Problem: Uber provides rides in 600+ cities around the world. Sometimes the rider & driver network will experience supply or demand issues, system outages, or unpredictable events that prevent customers from getting rides. Uber did not have a means to proactively monitor each city’s system performance and detect problems as they occured.

The Solution: We created a platform called Health Alerts, which allows teams to set up constant monitoring of key metrics in each city. The platform automatically generate alerts when problems are detected. Then analysts can investigate and diagnose degraded market activity.

(Watch this quick video walkthrough of the product)

My Role at Uber

Full time employee

Lead user research, UX design, and interaction for multiple products, including pricing automation, freight route optimization/bundling, contract compliance, real-time rider / driver predictive system monitoring, and financial reporting & planning.